1.7 Understanding Trade Disputes
What happens when a trade does not go as planned, and how CryptoBazaar's dispute resolution process works.
§When Do Disputes Occur?
Disputes can arise in several situations during a P2P trade. The most common scenarios include: the buyer claims to have paid but the seller does not see the payment, the seller is not releasing escrow despite receiving payment, there is a mismatch in the payment amount, or either party suspects fraudulent activity.
Disputes are a normal part of P2P trading and do not necessarily indicate wrongdoing. Sometimes payment delays or banking issues can cause temporary confusion. CryptoBazaar's dispute process is designed to resolve these situations fairly.
§How to Raise a Dispute
If you encounter an issue during a trade, first try to resolve it by communicating with the other party through the platform's chat. Many issues can be resolved through simple communication.
If direct communication does not resolve the problem, click the "Raise Dispute" button on the trade page. You will be asked to provide details about the issue and upload supporting evidence such as payment screenshots, bank statements, or transaction reference numbers.
Provide as much evidence as possible when raising a dispute. Clear, timestamped proof significantly speeds up the resolution process.
§How Disputes Are Resolved
Once a dispute is raised, CryptoBazaar's support team reviews the case. Both parties are asked to submit evidence supporting their position. The team examines payment confirmations, bank transaction records, chat history, and any other relevant documentation.
The resolution process typically takes 24 to 48 hours, though complex cases may take longer. During this time, the escrowed funds remain locked and neither party can access them.
After reviewing all evidence, CryptoBazaar makes a decision. The escrowed crypto is either released to the buyer (if payment is confirmed) or returned to the seller (if payment cannot be verified). Both parties are notified of the decision with a detailed explanation.
§How to Avoid Disputes
Most disputes can be prevented by following a few simple practices. Always verify payments in your actual bank account before releasing escrow. Never rely on screenshots or messages as proof of payment.
Communicate clearly and promptly with your trading partner through the platform. If you need more time to complete a payment or verify a transaction, let the other party know.
Trade with verified users who have good completion rates and positive feedback. Start with smaller trades when dealing with a new trading partner.
Keep records of all your transactions including payment receipts, bank statements, and platform chat logs. This documentation is invaluable if a dispute ever arises.
STILL NEED HELP?
Our support team is available 24/7 for urgent disputes or verification issues.