8.2 Evidence Required for Disputes

The most important evidence in a P2P trading dispute is the bank transaction record. This should be a screenshot or export from your banking app or net banking portal showing the transaction details including the amount, date, time, sender name, receiver name, and transaction reference number.

For buyers, this proves that payment was made to the correct account for the correct amount. For sellers, checking their bank statement confirms whether a payment was actually received.

Platform chat logs are automatically available to the support team, but you can highlight specific messages that are relevant to the dispute.

Additional evidence that strengthens your case includes full bank statements showing the transaction in context (not just a single transaction screenshot), UTR or transaction reference numbers that can be independently verified, and screenshots of any error messages or issues encountered during the trade.

If the dispute involves a payment amount discrepancy, provide evidence showing the exact amount that was sent or received.

If the dispute involves a suspected scam, document any suspicious behaviour such as requests to communicate outside the platform, pressure tactics, or conflicting information from the other party.